Two services, whichever suits you.

45 days of free storage from the day each parcel arrives — time to finish your shopping before consolidating everything into one shipment. We email you 5 days before the deadline. Beyond that, storage costs €1 per day per parcel: nothing is charged in the meantime, the amount is simply added to the shipping fee on the day you ship, and it stops growing the moment you click “Finalise my parcel”. Need more time? Write to us — we work it out case by case.

Receiving and storing your parcels is free (45 days, then €1 per day per parcel). The only payment happens at shipping time: when you click “Forward my parcels”, we pack the box, weigh it for real, then you choose your delivery among several carriers, with exact prices. Each price includes shipping (insurance included) and €2.50 of consolidation per item from the second one. You can cancel any time before paying. Estimate the cost in advance →

Because it depends on the final box, not the sum of your parcels' weights: the box, padding and tape all weigh something, and carriers also charge by volume once a shipment gets bulky. Quoting you a price before weighing the real box would mean billing you for a different one afterwards — we'd rather weigh first.

Not on arrival: a parcel stays sealed while it waits with us. Two exceptions. If you request opening with photos — €5 per parcel, settled with your shipment, from your account. And when several parcels are consolidated into one shipment: taking them out of their boxes is what shrinks the volume, and therefore your price. We then check that the contents comply with transport rules, because it's our name that appears as the sender on the label. No photos, and no charge.

That's the whole point. Order from as many merchants as you like using the same address: each parcel arrives at our warehouse, waits for the others free of charge for 45 days, and everything leaves in a single box. That consolidation is what brings the shipping cost per item down — one international delivery instead of five.

Yes, by default and with nothing to do on your side — every shipment leaves insured, under our carrier's terms, and the cost is already included in the price we quote. Rare exception: destinations no carrier insures, flagged before payment and shipped only with your explicit consent. We take no margin on it: the amount is exactly what the carrier charges us — insurance is there for your peace of mind, not our profit. The value you declare for each item or parcel is what compensation is based on: hence the importance of getting it right. And if something happens, we handle the claim with the carrier and the insurer — nothing for you to manage from abroad.

We check the outside of every parcel on arrival and report any visible damage to you with photos, before you decide anything. If a parcel never reaches us, the claim goes to the seller or the carrier you chose to bring it to us — and we provide any proof of non-receipt useful to your claim.

It's not mandatory, but strongly recommended: by giving us your order's tracking number, you let us identify your parcel the moment it arrives. Without a declaration, we rely on the warehouse code written on the label — so make sure to add it to the recipient name when you shop.

They depend solely on your country's regulations, never on us. You provide the declared value and customs description for each parcel — that's what appears on the declaration travelling with the shipment. An inaccurate declaration can get a parcel stuck at customs, so precision pays.